Terms and Conditions

Terms and Conditions

Effective Date: 30 November 2024
Last Updated: 30 November 2024

Welcome to Trendy Phone Cases online store. These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase of our custom smartphone cases. By accessing our website or placing an order, you agree to these Terms in their entirety. Please read them carefully.

1. General Information

  • All products sold on our website are custom-made to order.
  • These Terms comply with applicable laws in the United Kingdom (UK) and European Union (EU), including but not limited to the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive.

2. Eligibility

  • By using this website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
  • You agree to provide accurate and complete information when placing an order.

3. Orders and Contract Formation

  • By placing an order on our website, you are making an offer to purchase a product.
  • A contract between you and Trendy Phone Cases online store is formed once your payment is processed and we confirm your order via email.
  • We reserve the right to cancel any order at our discretion, including but not limited to cases where:
    • Payment is not authorized.
    • Incorrect pricing or product information is displayed.
    • Fraudulent activity is suspected.

4. Pricing and Payment

  • All prices are listed in your local currency and include applicable taxes where required by law.
  • Payment must be made in full at the time of placing the order.
  • We accept payments through secure third-party providers (e.g., Shopify Payments, PayPal). We are not liable for any payment processing errors or security breaches on the part of these providers.

5. Custom-Made Products

  • All smartphone cases are custom-made based on the customer’s chosen design and phone model.
  • Due to the personalized nature of our products, they are non-returnable and non-refundable, except in cases of damage, defect, or incorrect fulfillment as described in our Return Policy.

6. Shipping and Delivery

  • Orders are processed within 1–3 business days and shipped via our selected courier partners.
  • Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier issues.
  • You are responsible for providing an accurate shipping address. We are not liable for lost packages due to incorrect address details provided by the customer.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

  • Custom-made products are exempt from the right to return under UK and EU consumer protection laws.
  • We will only issue replacements for defective, damaged, or incorrect items as outlined in our Return Policy.
  • Refunds are not available for personalized products, except where required by law.

8. Liability

  • Our online store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question.
  • We are not responsible for delays, losses, or damages caused by third-party courier services or payment providers.

9. Intellectual Property

  • All content on this website, including images, text, and product designs, is the intellectual property of Trendy Phone Cases online store and may not be reproduced, distributed, or used without our prior written consent.

10. Customer Responsibilities

  • You are responsible for ensuring that the details you provide (e.g., phone model, design selection) are accurate.
  • By placing an order, you confirm that you have reviewed and approved your chosen design.

11. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the United Kingdom and European Union.
  • Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of the United Kingdom and European Union.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page. By continuing to use our website, you accept the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

  • Email: info@trendyphonecase.com

By using this website or purchasing from our online store, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing our custom smartphone cases!