Shipping Policy

Shipping Policy

Effective Date: 30 November 2024
Last Updated: 30 November 2024

We strive to ensure a seamless shipping experience for our customers. Please review our Shipping Policy to understand how we process and ship your orders. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • Processing Time: Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive a confirmation email once your order has been dispatched.
  • In rare cases, processing times may be extended due to high order volumes, public holidays, or unforeseen circumstances.

2. Shipping Methods and Partners

We partner with Shopify Shipping and other reliable courier services to deliver your orders efficiently and safely. Shipping options will be presented at checkout, and you can choose the one that best suits your needs.

3. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on:

  • Your location (United Kingdom, Germany, France, other EU countries).
  • Selected shipping method (e.g., standard or express delivery).

Estimated delivery times vary by region and shipping option:

  • United Kingdom: 3–7 business days.
  • Germany: 3–7 business days.
  • France: 3–7 business days.
  • Other EU countries:  3–7 business days.

Note: Delivery times are estimates provided by our shipping partners and are not guaranteed. Delays may occur due to customs, weather, or other external factors beyond our control.

4. International Shipping

We currently ship to the United Kingdom, Germany, France and other EU countries. Unfortunately, we do not ship to other countries at this time.

Customs and Duties:

  • Orders shipped outside the UK and EU may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in the purchase price.

5. Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number via email. You can use this number to monitor the delivery status of your order.

6. Failed Deliveries and Incorrect Information

  • Incorrect Address: Please ensure your shipping address is accurate at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Failed Deliveries: If a delivery fails due to customer error (e.g., unavailable to accept the package, incorrect address), you may be responsible for any reshipping fees.

7. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [Insert Contact Email] for assistance.
  • Stolen Packages: We are not responsible for stolen packages marked as "Delivered" by the courier. Please check with your neighbors or contact the courier service.
  • Damaged Packages: If your package arrives damaged, notify us within 48 hours of delivery with photos of the damaged items and packaging.

8. Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: info@trendyphonecase.com

This Shipping Policy ensures transparency and protects both you and our company during the order and delivery process. Thank you for choosing us for your smartphone case needs!